Privacy Statement

Effective Date: 1st September 2026

Heaton Place Charitable Trust (“we”, “our”, “us”) is committed to protecting and respecting your privacy. We are registered as a data controller with the UK Information Commissioner’s Office (ICO) under Charity Number 230095.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website http://heatonplace.co.uk or contact us regarding housing enquiries, historical research, or general community matters.

1. Information We Collect

We may collect and process the following personal data about you when you interact with our website:

  • Contact Information: Your name, email address, telephone number, and postal address if you submit an enquiry form.

  • Enquiry Details: Any information you choose to provide if you are researching the history of Heaton Place or asking about our independent residential living accommodations.

  • Technical Data: Your IP address, browser type, and information about how you use our website, collected automatically via cookies to help improve our site performance.

2. How and Why We Use Your Data

Under the UK General Data Protection Regulation (UK-GDPR), we must have a lawful basis to process your data. We use your information for the following reasons:

  • To respond to your enquiries: We process your name and contact details to answer your questions about accommodation criteria or historical research.

  • To manage housing requests: If you ask about living at Heaton Place, we use your details to send you relevant application packs.

  • To improve our website: We look at technical data to make sure our website is easy to use for the community.

3. Sharing Your Information

We will never sell, rent, or trade your personal data to third parties for marketing purposes. We only share your data with:

  • Trusted Technical Providers: Such as our secure website hosting company and IT support team, strictly to keep our site running safely.

  • Legal Authorities: Only if we are legally required to do so by UK law oe regulators (such as the Charity Commission or HMRC).

4. Data Security and Retention

We use strict security measures (such as SSL encryption) to protect your data from being lost, stolen, or altered. We only keep your personal information for as long as necessary to fulfil the purposes we collected it for (such as answering your question or processing your housing application pack).

5. Your Legal Rights

Under UK data protection laws, you have specific rights regarding your personal information, including the right to:

  • Access the personal data we hold about you.

  • Correct any inaccurate or incomplete information we hold.

  • Delete your personal data from our systems (the “right to be forgotten”).

  • Object to or restrict how we use your data.

To exercise any of these rights, please contact the Trust directly using the details below.

6. Cookies

Our website uses small text files called cookies to help the website function properly and analyse traffic. You will see a clear Cookie Consent Banner when you first enter the website, allowing you to accept or decline analytics tracking.

7. Contact Details

If you have any questions about this Privacy Policy or how we handle your data, please contact the Trust directly:

  •  Entity Name: Heaton Place Charitable Trust

  •  Address: The Estate Office, Heaton Place, Norton Road, Rhos on Sea,Colwyn Bay, LL28 4TL

  •  Phone: 01492 540801

  •  Email: ______________________

If you remain unsatisfied with this, you have the right to lodge a complaint with the UK’s independent data regulator, the Information Commissioner’s Office (ICO) at ico.org.uk.